Call us : +92-3232000577
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Welcome to the FAQ page of Sunehri Taj Jewelry! Here, we’ve compiled answers to some of the most common questions to help you have a seamless shopping experience. If you don’t find the answer you’re looking for, feel free to contact us at sunehritajjewel@gmail.com or call us at +92-3232000577.
1. What products do you offer?
We specialize in high-quality artificial jewelry, including earrings, necklaces, bracelets, rings, and more. Our collections are designed to suit various occasions, from casual wear to formal events.
2. How can I place an order?
You can place an order directly through our website, https://sunehritaj.com/. Simply browse our collections, select your desired items, and proceed to checkout. Follow the prompts to complete your purchase.
3. What payment methods do you accept?
We accept various payment methods, including:
- Credit/Debit Cards
- Bank Transfers
- Cash on Delivery (COD) – subject to availability
4. Do you offer international shipping?
Currently, we only ship within Pakistan. However, we are working on expanding our services to include international shipping in the future. Stay tuned for updates!
5. What is your return and refund policy?
We accept returns within 3 days of delivery, provided the product is unused, in its original condition, and with all tags and packaging intact. For defective or damaged items, please contact us within 24 hours of receiving the product. Refunds or replacements will be processed after verification.
For more details, visit our Refund and Returns Policy.
6. How long does shipping take?
Shipping times vary depending on your location. Typically, orders are delivered within 3-7 business days within Pakistan. You will receive a tracking number once your order is shipped.
7. Can I cancel or modify my order?
You can cancel or modify your order only if it has not yet been processed for shipping. Please contact us immediately at +92-3232000577 or sunehritajjewel@gmail.com to request changes.
8. What if I receive a damaged or defective product?
If you receive a damaged or defective product, please contact us within 24 hours of delivery. Provide clear images or videos of the issue, and we will assist you with a replacement or refund.
9. How do I care for my artificial jewelry?
To maintain the quality of your jewelry:
- Avoid contact with water, perfumes, or chemicals.
- Store in a dry place, preferably in a jewelry box or pouch.
- Clean with a soft, dry cloth to prevent tarnishing.
10. How can I contact customer support?
For any queries or concerns, you can reach us via:
- Email: sunehritajjewel@gmail.com
- Phone/WhatsApp: +92-3232000577
- Website: https://sunehritaj.com/
We hope this FAQ page has answered your questions. If you need further assistance, don’t hesitate to get in touch with us. Thank you for choosing Sunehri Taj Jewelry!