Refund and Returns Policy

1. 3-Day Return Policy:
   We accept returns or exchanges only within 3 days from the date of purchase. After this period, no returns or refunds will be processed.
2. Condition for Returns:
   • The jewelry item must be in its original condition, unused, and with all tags and packaging intact.
   • Proof of purchase (receipt/invoice) is mandatory for all returns.
3. Defective Items:
   If you receive a defective or damaged piece, please notify us immediately.
   • Contact us via WhatsApp at 092-3232000577 or email us at sunehritaj@gmail.com within 24 hours of receiving the product.
   • Provide clear images or videos of the defect for verification.
   • If the defect is confirmed, we will offer a replacement or refund.
4. Non-Returnable Items:
   • Items that are damaged due to misuse, alteration, or wear after delivery.
   • Items without proof of purchase.
   • Items returned after the 3-day return period.
5. Refund Process:
   • Refunds will be processed within 7-10 business days after approval of the return.
   • The refund will be issued to the original payment method used during purchase.
6. Contact Us:
   For any queries or concerns, reach out to us via:
   • WhatsApp: 092-3232000577
   • Email: sunehritaj@gmail.com

Note: This policy is subject to change without prior notice. Please review the policy at the time of purchase.